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Utilities Business Review | Wednesday, September 30, 2026
Through workforce management, utility inspections using drones and virtual and augmented reality training, wireless technology could transform fieldwork.
FREMONT, CA: Over fifty percent of utility workers perform manual asset maintenance while in the field. Data collection and analysis are essential for operations to be successful.
Due to the projected retirement of half the workforce in the next decade, the utility industry must accomplish more with fewer field workers. Field service operations are changing as a result of this situation. Utilities are increasingly using digital tools to streamline fieldwork and provide data. These tools, however, require reliable and broad network coverage.
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A major challenge is that utility territories extend across rural or remote areas with spotty coverage and complex urban environments where workers are confined to high-rise buildings or basements. Device connectivity may be difficult to maintain in these locations. Power and utilities could benefit from 5G's high-speed, wide-bandwidth, low-latency connectivity to meet current and future needs for digital transformation.
Here are two ways wireless technology could transform fieldwork:
Transmission and distribution improvements: Many thousands of field technicians perform maintenance and repairs, pole audits and upgrades, meter installations, and construction work to support transmission and distribution health and planning. The work is crucial but time-consuming and expensive.
Superior coverage and speed of digital devices enable operational modernizations such as real-time video transmission and software synchronization with back-office systems. Using sophisticated tools, one can capture data that enriches communication, refines recommendations, and minimizes downtime. During power outages or severe weather, 5G connectivity provides updated information with low latency and high reliability.
Training in virtual and augmented reality: In the field, virtual reality (VR) and augmented reality (AR) technologies can enhance worker training and task performance while reducing costs and improving safety. TD World reports on VR modules that allow workers to experience working with high-voltage substation equipment and learn safety practices without exposing them to danger. Field crews can also use AR when equipment is damaged or power is out. An on-site technician can use digital information to request repair parts and crews with appropriate skills for real-world assets. In addition, an AR-enabled mobile device can relay information to an expert who can provide instructions via video chat to field workers. To enable real-time communication, VR and AR require a low-latency, ultra-fast network for devices, the web, and field and back-office staff.
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