The Mosaic Company
Making Every Utility Modernization Investment Count

Utilities are navigating an extraordinary wave of technology change. GIS, customer information systems, asset management platforms and advanced distribution management systems are being deployed, often with limited internal resources available to manage them. Running multiple major initiatives simultaneously can create risk. Operational requirements can be overlooked until late in the process, creating challenges during implementation. Keeping technology aligned with the realities of utility operations is essential to successful modernization.

The Mosaic Company brings operational and technology expertise together to help utilities de-risk complex technology investments. Its teams include former control room operators, engineers, linemen, substation electricians and utility support professionals, alongside specialists with SCADA and ADMS experience. Combining these perspectives helps Mosaic understand what a utility needs from the operational side and translate those needs for the technology teams responsible for configuring and deploying the systems.

It gets involved early to define requirements and stays through design, configuration, deployment, training and workforce preparation. For Mosaic, go-live is not the return on the investment. It helps utilities establish the support structure, skills and operating processes to continue extracting value from technology investments made on behalf of their customers and ratepayers.

“We’re not just deploying a technology, but we’re really helping clients deploy a technological tool that drives business and operational value,” says Kyle Comstock, senior vice president of grid modernization.

Mosaic’s journey began nearly 30 years ago with workforce development and training in the utility industry. The company later expanded into electric operations in 2018 as utilities increasingly needed help putting new technologies into practice. Mosaic initially joined projects toward the end, supporting business processes and training. Customer demand soon brought the company into earlier project stages, where it began helping utilities determine technology requirements, design and configure systems and connect operational needs with technology deployment.

Preparing Utilities for Modern Grid Technologies

Network model development has become another important part of Mosaic's work. Advanced operational applications depend on accurate, data-rich models built from information held across the enterprise. Mosaic helps establish the governance, teams and processes needed to build these models and keep them accurate over time. The work also helps ensure that employees entering data into different systems understand its downstream impact, and that model managers understand how assets, connectivity and operational characteristics fit together.

Technology adoption also changes jobs. New systems can change responsibilities, workflows and collaboration across departments, prompting utilities to reassess roles, skills and organizational structures.

Mosaic integrates change management into project teams, bringing subject matter experts with firsthand utility experience into conversations with employees. Former control room operators and engineers can explain new technologies from the perspective of people who have worked through storms, managed outages and made real-time decisions in control rooms. Former utility support professionals and technology specialists add knowledge of system deployment and support. The combination helps utilities connect operational requirements with the technology requirements of systems such as ADMS and DERMS, establish the necessary structures during the project and reduce rework when new capabilities are introduced later.

Training is equally practical. Role-based and scenario-based training, along with simulations, gives users opportunities to practice new workflows before working in a live environment.

Supporting Modernization Beyond Deployment

During the first weeks after go-live, Mosaic provides over-theshoulder support across shifts and weekends. Its teams observe users in real time to identify where they are struggling and collect feedback. This enables quick follow-up through lessons learned, job aids and other performance support.

Safety is also incorporated into technology. Mosaic’s industry-experienced teams bring field and control-room safety knowledge into modernization projects, helping clients explore ways to build safety checks into applications through automated checks and technological interlocks.

As utility technology becomes more connected, The Mosaic Company continues to help utilities examine their business processes, workflows, onboarding, training and upskilling needs so their people and organizational structures can support new technologies and sustain their value.